ClickCease
General terms and conditions for clients

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Because we like clarity, we have written down our general terms and conditions in plain language.
We have set up this website and service so that you as a client can easily outsource jobs in or around your home to good private and business service providers. We act as an intermediary between you and the service provider. We screen all service providers and do our best to admit only experienced and reliable service providers to our website. Thus, you can do business with good service providers without effort and worry.
ARTICLE 1 - DEFINITIONS
In these general terms and conditions, the following definitions shall apply:
  1. Klusup: our trade name. Registered under KvK number 57214999 and located at Joan Muyskenweg 110, 1114 AN in Amsterdam-Duivendrecht.
  2. (Web) site: www.klusup.nl is the area where you can quickly get jobs done in and around the house.
  3. Client: you, the natural person, who through our website person or legal person, who outsources jobs to a service provider through Klusup.
  4. Service provider: a natural person ( = private gardener, handyman and carpenter ) or legal entity ( = plumbers, electricians, carpenters and handymen, among others ) not registered and screened at Klusup who performs jobs at your request.
  5. Chores: chores in or around the house.
  6. Booking request: your request to have jobs performed by service providers on our website.
  7. Job agreement: the agreement, which is established between the client and a service provider for the performance of a job.
ARTICLE 2 - USE
  1. If you outsource jobs to a service provider through our website or service, you accept and exclusively apply these general terms and conditions principals.
  2. When using our website or service, you provide accurate and complete information about your identity, address, phone number and e-mail.
ARTICLE 3 - FORMATION OF JOB AGREEMENT
  1. When you book a service provider through the site, app or phone, you are making a legally valid booking request to enter into a job contract. You are responsible for the information provided on your booking request.
  2. You will receive an acknowledgement booking request receipt by email. Please note that this is not yet an acceptance of the booking request.
  3. After selecting service provider, the service provider or we accept your booking request on behalf of the service provider. We will send you by email and text message the final job confirmation with the service provider's details. The job agreement is now established between you and the service provider. We are not the executing party and therefore not responsible for the actions or omissions of you or the service provider in any form.
  4. We do our best to find a service provider for the date and time you have submitted. Sometimes this is not possible, for example due to busy times, we will inform you with an alternative date. You can then choose whether you want to use this or not.
  5. Klusup is an intermediary and not part of the job agreement between you and the service provider. We always do our best to make sure that the relationship between you and the service provider runs smoothly. The fact that the service provider uses Klusup's billing systems does not yet make Klusup part of the job agreement.
ARTICLE 4 - SERVICE PROVIDER
  1. Business service providers provide various specialized or large jobs in or around the home under the "Contracting Agreement.
  2. Private service providers (gardeners, handymen or carpenters) provide various smaller jobs in or on the home under the "Service at Home Scheme. You are responsible for assessing whether this scheme applies to your job. Therefore, read the site of the Tax Office and National Government for more information on this.
  3. All service providers who perform jobs through Klusup have been pre-screened by us. We have spoken to each service provider personally and do our best to only allow experienced and reliable service providers on our platform. However, we cannot give a 100% guarantee. After the job is done, we therefore ask for your review. Your opinion counts whether we can continue to allow the service provider to do jobs through our platform.
ARTICLE 5 - EXECUTION AND DELIVERY JOB
  1. When working on a directional basis, it means that work is done by mutual agreement and at an hourly rate. Therefore, discuss your job requirements at the outset so that the service provider knows exactly what your expectations are.
  2. In some cases, after you have agreed to the quote, work is done on a fixed contract sum/price basis.
  3. The service provider performs work at his own expense and risk. Klusup does not tell the service provider how to perform work. The service provider performs the job according to your wishes.
  4. Not satisfied with the execution or the expected result? Tell the service provider right away; after all, you are paying for it. This way, the service provider can immediately change the execution or repair the defect. Do you disagree? Then stop the work and contact us. We will work with you to find a good solution.
  5. Always do the final inspection after the job is done. After all, this is your responsibility. Moreover, it is important because your warranty only applies to defects that you could not reasonably have detected during the job or completion. Then sign the work order and approve the completion and/or hours worked.
  6. Defects found upon delivery shall be repaired by the service provider as soon as possible.
ARTICLE 6 - MORE AND LESS WORK
  1. If during the chores it becomes apparent that it is necessary to change or add to the work to be done, the service provider will discuss this with you. Both necessary and additional work at your request should be recorded on the work order.
  2. Additional work shall be paid in accordance with the applicable rate and will be charged to the invoice.
ARTICLE 7 - COSTS
  1. Based on your address information, the price is retrieved, this can be an hourly rate, fixed price, piece price or (square) meter price. Prices can differ from time to time and day to day. In case of emergency, weekends or evenings you will pay a higher rate. Klusup is entitled to change the prices on the website. Prices include VAT and are always clearly displayed before you make a booking.
  2. Materials, parking and any other costs are not included in the above rates.
  3. If your job description differs too much from the job to be performed, the professional may refuse or not perform your job. You will then be charged 1 hour of labor plus the service and job warranty fee (if selected by you).
  4. If the requested job cannot be performed due to external factors but research has been done by a professional, he may charge you research fees. This is equal to 1 hour of labor plus the service and job warranty fee (if selected by you).
  5. If your job cannot be performed due to external factors, you will be charged for 1 hour of labor plus service and the job warranty fee (if selected by you), for example, a situation where you do not have materials in the house and the hardware store does not have the materials in stock. In other words, the job cannot be done now due to the lack of materials.
  6. With a fixed price, you can assume that the job will be done for that amount. However, sometimes a job can become more expensive because the job description does not correspond to the actual job. Or the job is estimated to be larger or more complex at the start of the job. The professional will inform you of the situation and the higher costs. As the client, you are also responsible for making sure that there are no surprises regarding the actual job and associated costs.
  7. There is no call-out fee. However, Klusup does charge a service fee to provide our service, this means we try to help you find a good professional for the job as quickly as possible. We also charge the cost of the job guarantee.
  8. Klusup does not allow you to request free quotes because we are not a comparison site. If you would like a quote, you can make a booking for an inventory. The tradesman will charge you the minimum booking fee for visiting, measuring and preparing the quotation. Upon acceptance of the quotation, this inventory fee will be deducted again.
ARTICLE 8 - PAYMENT
  1. After the job is completed, the professional will send you the invoice by email and a payment request via Tikkie or SMS. You can then pay via iDEAL or bank transfer.
  2. You pay the professional exclusively through the Klusup system.
  3. If you pay cash directly, via payment requests or other payment method to craftsman, you are no longer entitled to warranty, support or mediation through Klusup. In addition, your payment obligation through us still remains in effect.
  4. Also, if you do not have additional work, part of the job or (part of) the payment made through Klusup, you lose the right to warranty through Klusup.
  5. For large quote - or jobs with a fixed contract price, we ask for a deposit. When we ask you to prepay, we make arrangements immediately upon receipt.
  6. By making a down payment, you give Klusup permission to transfer (part of) the down payment to the craftsman so he can start preparatory work ( ordering materials, ordering a container, etc.).
  7. The person who makes the application to us is considered by us to be the client and is therefore responsible for timely payment.
  8. The craftsman may always charge the minimum booking amount even if the job takes less than an hour. Thus, it pays for craftsman to do a small job as well.
ARTICLE 9 - DAMAGE AND WARRANTY
  1. The service provider works at his own risk and expense. He is the performing party and therefore responsible for the execution of the job and any damages.
  2. Klusup is not part of the job agreement between you and the craftsman. We do not tell the tradesman how to perform his work. We do, however, do our best to ensure that the relationship between you and the tradesman runs smoothly.
  3. We ask all affiliated service providers to do your job to your complete satisfaction. Unfortunately, there may be times when something doesn't go quite right. Please discuss this directly with the service provider for a solution. Do you have a different opinion? Please contact us. We will gladly work with you to find an appropriate solution.
  4. Should you suffer damage due to the actions or omissions of the professional, you can sue him directly. You can hold the professional liable up to the coverage amount of his liability insurance and not higher than the damage suffered. He is only responsible for direct damages. Consequential damages are excluded from compensation.
  5. Are you not satisfied with the job performance or the final result? Report this to the professional immediately (during the execution - or delivery of the job), so he can take this into account and make adjustments.
  6. If you identify a defect after the craftsman has completed the job / afterwards, notify the craftsman and/or Klusup as soon as possible, no later than 72 hours after identifying the defect and/or receiving the invoice, so that the craftsman can provide repair under warranty (free of charge).
  7. When a job is not done competently, you have a legal warranty on the work done. You must give the professional the opportunity to make repairs/warranty (at no cost).
  8. If you do not give the initial craftsman a chance to provide warranty service, but choose to have repair work done by another craftsman, you lose the right to warranty with the initial craftsman. The reason for this is that it is then impossible to trace who did what and who is responsible for what.
  9. Warranty applies to defects that you could not reasonably have seen during the final inspection. A proper inspection is therefore important. Do you choose not to do a final inspection? If so, your right to warranty may be forfeited for defects that you could have reasonably seen during the performance of the job or the final inspection.
  10. If you also took the optional job guarantee package when booking, then you have extra security and protection. If the job goes unexpectedly wrong and the professional does not want to help you, we will work with you to ensure that the job is completed successfully. You can also make use of our collective (company) liability insurance if the professional unexpectedly causes damage to your property during the job. When our insurer has rejected the claim after treatment, Klusup cannot be called upon to compensate for the (consequential) damage caused by the professional. To be able to claim on the warranty package, you have of course purchased this package and the entire job and the invoice went through Klusup.
ARTICLE 10 - OBJECTIONS AND REVOCATIONS
  1. When you book a service provider through Klusup, you are entering into a distance contract. This means that as a client you can dissolve the agreement you entered into with the service provider without giving any reasons within 14 days of receiving the final confirmation, free of charge.
  2. As the client, you cannot rescind the contract between you and the service provider free of charge if:
    • The job has already been fully completed within the consideration period.
    • It is an urgent booking. Under urgent, the job will be done today or tomorrow (within 48 hours).
    • Cancellation of a regular booking less than 48 hours before it is due.
  3. Due to loss of income, you will be charged the minimum booking amount if you cancel a final rush booking or a final regular booking less than 48 hours before job start time. This also applies if your client is not home at the appointed time.
  4. Once the offer has been signed and the contract concluded, you cannot dissolve the contract free of charge. If you dissolve the contract, you owe 50% of the quotation price.
  5. We will charge you an additional €75 if you reschedule your job appointment less than 48 hours before the start.
  6. In the booking receipt email there is a link under the heading "Cancel or move booking". You can cancel or reschedule your booking here with a few clicks. Canceling or rescheduling can only be done through this link, as a timely cancellation or rescheduling of the booking cannot be guaranteed through other channels.
ARTICLE 11 - ASSESSMENTS
  1. Afterwards, you will have the opportunity to write a review. We assume that you do this honestly and neatly. If in doubt, we may not allow the review.
ARTICLE 12 - INFORMATION AND USE OF DATA
  1. You probably understand that we provide your name and contact information to the service provider. The service provider uses this data only to perform the job.
  2. We are not liable for unclear information or obvious misstatements, regardless of from whom the information originated.
ARTICLE 13 - COMPLAINTS AND DISPUTES
  1. These general terms and conditions are governed by Dutch law.
  2. Do you have a complaint? Please let us know. Email your complaint as clearly as possible to hallo@klusup.nl, we will do everything we can to resolve your complaint.
ARTICLE 14 - MISCELLANEOUS
  1. We are constantly improving our services, therefore our general terms and conditions may change. If we make any future changes to these terms and conditions, you will always find them on our site.
ARTICLE 15 - ACCOUNT TERMINATION
  1. You can always modify or delete your account with us.
  2. We may delete or restrict your account without consequence based on your past behavior with us.
Amsterdam, June 3, 2024
in-house services
 
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Accessibility
Dear visitor,
Today we are less accessible by phone than you are used to from us.
Of course, you can simply continue to make a booking for a service provider online.
Sincerely,
The Klusup Team.
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